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ATC/Cenpatico Behavioral Health

Monday, April 30, 2018   (0 Comments)
Posted by: William Feagin
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Please make note of the following change: All Provider Enrollment and Claims Submittal for Behavioral Health Services should now be sent to ATC for processing.   

From the Cenpatico Website:

“Management of the Behavioral Health provider portal will transition from Cenpatico (a subsidiary of Envolve PeopleCare) to the Absolute Total Care secure provider portal.  As part of this change we will be moving the Cenpatico provider portal functions to the Absolute Total Care secure provider portal.

Beginning on April 27, 2018 Behavioral Health providers should access their secure provider portal at absolutetotalcare.com.

If you previously accessed the Behavioral Health secure provider portal through Cenpatico, you will need to create a new account at absolutetotalcare.com. However, please be aware, you will not be able to create a new account at absolutetotalcare.com until on or after April 27.

*NOTE: New account creation only applies to Behavioral Health providers who have an existing account through Cenpatico.  If you already have an account at absolutetotalcare.com, you do not need to register again.

Through the secure provider portal you can:

  • Check member eligibility
  • Submit and manage claims
  • Submit and view prior authorizations
  • Review and download payment history
  • View member gaps in care
  • Secure Message absolutetotalcare.com
  • Manage multiple accounts

 If you have any questions about this transition, please call Absolute Total Care Provider Services at 1-866-433-6041.”

If you have outstanding enrollment issues or outstanding claims issues please contact Kellie Williamson.  For Provider Enrollment, please be ready to send Kellie a copy of the complete enrollment packet originally submitted to Cenpatico.

Kellie Williamson

Provider Network Specialist II

Absolute Total Care

1441 Main Street, Suite 900

Columbia, SC 29201

Phone:  803-331-9697

Fax:      866.912.3605

Email:  kellie.m.williamson@centene.com

website: www.absolutetotalcare.com